Q: How do I check the oil in the engine?
A: Most generators come with a dipstick to check the oil level, fill to FULL mark on dipstick. If a dipstick does not exist, remove oil fill cap; fill to where the oil is just dripping on to the ground.
Q: What are your "hard start" instructions?
A: If your unit has been sitting around for a long time, it may be hard to start. Try these easy steps before calling:
1. Check oil level.
2. Replace old fuel.
3. Change spark plug.
4. Make sure fuel valve is open.
5. Check all generator parts for integrity.
6. Clean carburetor (see engine manual).
Q: What grade of gasoline should I use?
A: Regular unleaded gasoline (at lease 85 octane) can be used with your Powermate generator. Allow engine to cool approximately 2 minutes before refueling. Never refuel while the engine is running.
Q: What kind of oil should I add to the engine?
A: This depends on the engine manufacturer's specifications. Generally, high quality 30-weight detergent is acceptable for summer conditions; high quality 10W-30 is acceptable for winter conditions, but refer to your engine manual for oil recommendations.
Q: Where can I obtain service/maintenance parts or warranty for the engine?
A: Parts and warranty for your engine are available exclusively through the Engine Manufacture. You can check the Yellow Pages (Small Gas Engines or similar) for engine shops servicing your product. In many cases warranty work can be performed by that location as well. If you are unable to locate a warranty repair location call on us and we will gladly provide an engine warranty contact.
Q: Why should I add oil to the engine before starting it?
A: Your pressure washer engine has, in all likelihood, been shipped from the factory without oil in the engine crankcase. However select models may be shipped with a full crankcase. In all cases you should check the oil level prior to starting. Operating the unit without oil will ruin the engine. Remember to check engine oil level before every use.
Q: Can I connect my portable generator to my house?
A: Yes. If your generator is to be used as a stand-by power source in case of utility power failure, it should be installed by a licensed and registered electrician and in compliance with all applicable local electrical codes, generally some types of manual transfer switch is required. (See Powermate's Accessories). Back feeding electricity is extremely hazardous. Do not plug your generator into your home through a dryer outlet. For Emergency power to appliances it is recommended to use a 12 ga. Outdoor Extension Cord and a multi-outlet power strip with a minimum of 100 joules rating.
Q: Can I run my generator in the house?
A: No. Engines produce carbon monoxide, an odorless and colorless gas, if breathed causes serious illness and possible death.
Q: Can I run my portable generator in rain or snow?
A: No. The generator uses air to cool the generator section. Running it in rain or snow could cause it to short out.
Q: Does Powermate have generators larger than 12,000 watts?
A: Yes. Powermate also manufacturers permanently installed PowerStation emergency backup power systems, ranging from 10kW to 32kW.
Q: How often should I shut the generator down?
A: Your generator must be shut down during refueling and when checking and adding oil.
Q: When should I apply a load to the generator?
A: Have the generator running before a load is applied. Likewise, remove the load before shutting the unit down. Do not tamper with engine speed. The RPM.s are factory set.
Q: Is it safe to run televisions and appliances with digital displays off of my generator?
A: Solid state equipment is designed to operate within small frequency and voltage fluctuation. A power line conditioner may be necessary for solid state equipment. Check with a licensed and registered electrician if you are unsure of your equipment needs.
Q: How do I add engine oil through the spark plug hole?
A: 1. Remove the spark plug.
2. Pour one teaspoon of engine oil through the spark plug hole.
3. Pull the recoil starter several times and replace the plug.
Pull the starter slowly until you feel the increased pressure, indicating the piston is on its compression stroke and the intake and exhaust valves are closed.
Q: How often do I need to run my generator?
A: We recommend running the generator once a month with a load.
Q: When should I drain the gasoline from the engine?
A: You should always remove the gasoline from the engine if you plan to store the unit in your basement or garage. You should never store combustible materials in your home or vehicle. Remember never operate your generator in confined spaces especially inside your home. Carbon Monoxide can cause death.
Q: Why should I use a fuel stabilizer?
A: The use of a fuel additive, such as Powermate's Generator Fuel Stabilizer, or an equivalent, will minimize the formulation of fuel gum deposits during storage. Such an additive may be added to the gasoline in the fuel tank of the engine, or to the gasoline in a store container.
Q: Why should I add engine oil through the spark plug hole?
A: Adding oil inside the cylinder will prevent it from rusting. This should be done if you don't plan to use your generator for a long duration.
Q: Where is the best place to store my generator?
A: Store your generator in a clean, dry place that is well ventilated away from open flames or sparks. If you plan to store it in a basement, you should remove all gasoline from the engine. Remember never operate your generator in confined spaces especially inside your home. Carbon Monoxide can cause death.
Q: How can I obtain a replacement operator's manual?
A: You can find operation's manual and parts diagrams for select models on our Web site. These can be downloaded items for free.
If you would like a hard copy, you can order a replacement copy for a $10 handling fee by calling out toll-free hotline at (800) 445-1805. Be sure to have your model number handy, so we can send you the appropriate copy.
Q: How do I file a warranty claim?
A: Each case requires special attention. Please call our Customer Service Center at (800) 445-1805 for the appropriate procedure.
Q: How do I find my nearest Powermate service center?
A: Powermate has more than 3,000 authorized service centers through North America. Just enter your zip code in our "Service Center Finder" to locate your nearest service center.
Q: What is NOT covered under my warranty?
A: Powermate's warranty does not include:
. Parts such as brushes, which must be replaced as part of normal maintenance of the equipment, rather than as the result of the defect.
. Rubber feet, receptacles.
. Transportation charges to Powermate, Inc. for defective products. Transportation charges to consumer for repaired products.
. Damages caused by abuse, accident, improper repair, or failure to perform normal maintenance.
. Sales outside of the United States or Canada.
. Any other expenses, including damage to property.
. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Q: What is covered under my warranty?
A: Powermate portable generators are protected by a one or two-year warranty against defects in material and workmanship. Replacement parts and labor are typically covered under the warranty. Consult the owner's manual for specific warranty coverage. Engine warranty is covered exclusively by the engine manufacturer.
Q: Who do I contact if I have questions?
A: Powermate Product Service Representatives can be contacted Monday to Friday from 7:00 AM to 5:00 PM CST to answer your questions. You can call our toll-free hotline at (800) 445-1805. Always remember to have your Model and Serial numbers available at the time of your call.
Q: Where can I purchase Powermate parts?
A: You can purchase replacement parts though your local Powermate service center. Also replacement parts for your portable generator can be purchased through our toll-free hotline at (800) 445-1805 Monday to Friday from 7:00 AM to 5:00 PM CST.